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Frequently Asked Questions
I have already installed Alison Desktop, but in the final step it says "I do not have a certificate". Is it everything ok?
Alison Desktop is an application that facilitates the management and use of digital certificates.
You need a personal and VALID certificate to operate (sign, transfer, etc), which must be issued by your institution.
I have already installed Alison Desktop, but it still asks me to download it again. What do I do?
Windows: Verify that Alison Desktop is running (the icon should be visible in the Taskbar Notification Area, which can be found by default, in the lower right corner of your computer screen). If it is not there, find Alison Desktop in your applications list and run it.
MacOS: Verify that Alison Desktop is running (the icon should be visible in the Menu Bar, which can be found by default, in the top right area of your computer screen). If it is not there, open the applications "Launcher", find Alison Desktop in your applications list and run it.
The process stopped at "Reset/Enable Browser" and does not proceed. What do I do?
1) Open Alison Desktop pressing on on the icon (which can be found in the system tray or task bar) and select the option "Enable browser",
About
- This site allows the installation and upgrade of the components needed to perform a signature or request a certificate.
- Complete each of the requested steps and, if you have a certificate, perform a final verification to determine that everything is properly installed.